Lead Time & Live Service Queue

Our Service & Tuning Queue Counters provide an indication of lead time for jobs once they arrive at Shockcraft.*  These timeframes update automatically depending on how many items are in the queues.  Our live service queues are available for you to see how your job is progressing.  When our queues are longer (>2 weeks) our Book Now, Send Later or Book Now, Drop Later service is a good option to shorten the time you are without your suspension or dropper post.

*Lead time is number of working days.  This timeframe is true at the time of booking but can change quickly if we have a rush of bookings.  We service and tune parts in the order that they arrive, unless the Book Now, Send Later or Book Now, Drop Later service has been used.  Delays may occur if we are awaiting parts for service or repair.  On our live service queues these jobs will be marked as position 0 in the queue.  We will do our best to keep you updated if there is such a delay.

To be notified when our Service Queue gets shorter please complete the subscription form over here. You will be notified once only via email when the Service Queue reaches the length you have selected.

Please wait one moment while our live service & tuning queues load.

Active Service & Tuning Jobs

The below jobs are in our Service & Tuning Queues, with those to be serviced or tuned next at the top.  The first number shows the position in the combined fork/shock/dropper post service or tuning queue.  If this queue number is 0 then we are awaiting parts to proceed with the job.  If there is no queue number then the job is on hold, usually as we are awaiting information from the customer.  The queue includes jobs that have already arrived and those that were booked using our Book Now, Send Later and Book Now, Drop Later options (queue number highlighted red).  Jobs are serviced or tuned in the order they are received, unless the Book Now, Send Later or Book Now, Drop Later option has been selected, in which case they enter the queue as at the date they were booked.  Customers using the Book Now, Send Later option are emailed when their part is in position #10.  Customers using the Book Now, Drop Later option are emailed when their part is in position #5.  Note that for efficiencies we will sometimes batch service similar models.

Awaiting Arrival

The below jobs have been booked but not yet arrived at Shockcraft.  Job # is shown at left, with Brand & Model.  Not all jobs show a brand and model as customers do not need to provide this during booking if they are not sure.